FAQ
Check in/out information:
Check-in is available from 4:00 PM onwards. Please note that we are unable to accommodate early check-ins.
If you arrive after our office has closed, you will receive a text message—sent to the phone number provided at the time of booking—with all the necessary check-in details.
Check-out is by 11:00 AM. A late check-out option is available for an additional fee, allowing you to extend your departure time to 1:00 PM. This can be added during the booking process or upon check-in.
Breakfast:
We offer a continental breakfast delivered to your door which includes cereal, fresh milk, pure apple and orange juice, yoghurt, fruit, biscuits, local homemade raspberry and white chocolate scones and muffins with butter and jam.
We are happy to accommodate specific dietary requirements; however, please note that alternative items will be provided in place of our standard breakfast offerings. While every effort is made to prevent cross-contamination, we cannot guarantee a completely allergen-free environment. If you have any questions or concerns regarding dietary needs, please contact our office prior to your stay.
Accommodation Details & Bedding Policy:
Our Pods accommodate up to 2 guests. Our Luxury Lodges comfortably sleep up to 4 guests, with the exception of the Railway Lodge, which can accommodate up to 6 guests.
Please note that our pricing is based on the following standard occupancy arrangements:
- 2 guests sharing 1 bed
- 4 guests sharing 2 beds
- 6 guests sharing 3 beds
If you require separate beds (e.g., 2 guests needing 2 beds), please include this request in your booking notes. Additional bedding can be provided for an extra fee.
Event Packs:
When booking there is an option for an event pack to be added on. With these event packs you get your cabin decorated for your arrival with banners and ballons, a bottle of bubbly and a small box of chocolates. If your event is an anniversary/romantic getaway we also include rose petals. When booking an event package please leave a note telling us exactly what it is you are celebrating so we can decorate appropriately.
Cancellation Policy:
Kintala Resort & Spa offer free cancellation up to 7 days prior to your stay. To request a cancellation please contact booking@kintalaresortandspa.com
You can rearrange the date of your stay for free up to 48 hours prior to arrival. To request a rearranged date please contact booking@kintalaresortandspa.com
Unfortunately, if we receive less than 48 hours notice prior to arrival we will not be able to rearrange your stay and will be unable to refund your deposit. Any notice less than 24 hours may result in your card being charged for your remaining balance.